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Getting Started and First Login

First-day setup guide for new internal users and portal users entering the current VerityLaw app for the first time.

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Signing In and Starting Work in VerityLaw

This page shows you how to log in, confirm the right workspace, and survive your first 15 minutes without doing something stupid in the wrong place.

Product: VerityLaw
Module: Access and Onboarding
Role: Internal users, portal users
Difficulty: Beginner
Time: 10 minutes the first time
Last Updated: 2026-03-10
Version: Current repo baseline

Before You Start

  • Have the correct URL for your workspace.
  • Have your username and password ready.
  • Know whether you are an internal user or a portal user.
  • Know the organisation or matter you are supposed to work on.

What is this page for?

This is the first-login checklist. It exists to get you from "I have access" to "I know where I am and what I should touch next."

When do you use this?

Use this page the first time you log in, when resetting a user after confusion, or when onboarding a new staff member or client user. If you skip this, people end up in the wrong workspace and create support tickets for problems that are not product bugs.

Where do you find the login paths?

Internal users: VerityLaw app login, then /dashboard
Portal users: VerityLaw app login, then /portal

How to start work safely

Internal user first login

  1. Open the VerityLaw app login page.
  2. Sign in with the credentials issued to you.
  3. Confirm you land in /dashboard, not /portal.
  4. Read the first page title before clicking anything else.
  5. Check the left sidebar and make sure the sections relevant to your job are visible.
  6. Open Clients and confirm your assigned organisation exists if you are working on an existing account.
  7. Open Cases and confirm whether you should create a new matter or work on an existing one.

Portal user first login

  1. Open the VerityLaw app login page.
  2. Sign in with your client credentials.
  3. Confirm you land in /portal.
  4. Confirm the top navigation shows Dashboard, Cases, Documents, Invoices, Messages, and Compliance.
  5. Open Dashboard first and review the summary cards.
  6. Open Cases and confirm the matters shared with you are visible.
  7. Open Documents only after you confirm you are looking at the correct matter.

Your first 15 minutes as an internal user

  1. Read Choosing the Right VerityLaw Workspace if you are unsure where you belong.
  2. Open /dashboard and check for urgent overdue items.
  3. Open Clients.
  4. Open Cases.
  5. Open Privacy Dashboard or Compliance.
  6. Only then move into documents, billing, trust, contracts, governance, or admin work.

What if login works but nothing makes sense?

"I logged in, but I think I am in the wrong place"

Why this happens: Internal and portal logins are different, and the pages do not do the same job.

Fix: Check the page title and compare it to Choosing the Right VerityLaw Workspace.

"I expected a feature that I cannot find"

Why this happens: Some privacy and governance requirements are broader than the current visible product.

Fix: Check Checking What Is Live, Partial, or Still Missing before assuming the feature is hidden.

What's Next

Related Pages

Still Stuck?

  • Search the VerityLaw help set.
  • Use the support bot if your environment exposes it.
  • Contact support: support@veva.co.za

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